1. How to reach us
Write to [email protected]. It is read by the people who make Puzzles Almanac, and it is the only support channel we have — we have no phone line and no chat, and we would rather say so than pretend otherwise.
So we can help on the first reply rather than the third, tell us what you were doing when it went wrong, what you expected instead, and — if you are writing about the app — which device and which app version. The version is at the bottom of the Settings screen.
2. Signing in
There are no passwords. You enter your email address, we send a short code, and the code signs you in. Codes expire after a few minutes, so if one has gone stale just ask for another.
If the code does not arrive, check the spam folder first — a one-off message from a small site is exactly what filters distrust. If it is not there either, write to us with the address you used and we will look at what happened on our side.
3. Playing without an account
The apps are fully playable without signing up, and progress made as a guest is kept on the device's own guest session. Signing in later moves that progress onto your account rather than discarding it.
Deleting and reinstalling an app starts a new guest session, and progress from the old one is not carried across — signing in before you reinstall is the way to keep it.
4. Your data, and deleting it
What we collect and why is set out in the Privacy Policy.
If you have an account you can delete it yourself, and it takes everything attached to it with it: on the website under Account Settings, in the app under Settings → Delete Account.
If you played as a guest there is no account to delete, and the data from that guest session is not removed automatically. Write to [email protected] and we will delete it. Tell us the platform you played on and roughly when, so we can find the right session.
5. A puzzle that looks wrong
If a puzzle has an answer that cannot be found, a clue that contradicts itself, or a word that does not belong, tell us which puzzle it was and what you saw. These are worth reporting — a broken puzzle is a defect in the content, and we would rather fix it than leave it in front of the next player.